DELIVERY & EXCHANGES
RETURNS & EXCHANGES
At Cotton Mouth Culture, customer satisfaction is important to us.
Because our products are made to order, we do not accept returns or offer refunds for incorrect size selection, change of mind, or buyer's remorse.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To request an exchange, please provide:
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Your order number
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A description of the issue
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Clear photos of the damaged or defective item
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Once approved, we will provide a replacement item at no additional cost.
NON-ELIGIBLE RETURNS
We do not accept:
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Returns for refunds
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Exchanges for sizing issues
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Exchanges due to personal preference
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Worn or used items
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Gift cards
DELIVERY INFORMATION
At Cotton Mouth Culture, all products are made to order and fulfilled through our trusted production partner, Printful.
ORDER PROCESSING
Once an order is placed, production typically begins immediately. Most orders are processed and fulfilled within 2-7 business days before shipment.
SHIPPING
After your order has been fulfilled, shipping times will vary depending on your location and the shipping method selected at checkout.
Customers will receive a confirmation email with tracking information once their order has been shipped.
DELIVERY DELAYS
While we strive to deliver orders as quickly as possible, occasional delays may occur due to high order volumes, carrier disruptions, weather conditions, or other factors beyond our control.
ADDRESS ACCURACY
Please ensure your shipping information is accurate before submitting your order. Cotton Mouth Culture is not responsible for orders shipped to incorrectly entered addresses.
ORDER SUPPORT
If you have questions regarding your order or delivery status, please contact us:
Mark Daniel (Owner)
📧 cottonmouthculture518@gmail.com
📘 Facebook: @MarkDaniel518
Thank you for supporting Cotton Mouth Culture. We appreciate your business and look forward to delivering quality apparel directly to your door. 🌿👕🔥